What you will study
Through a structured sequence of reading, video study, skills practice and reflective assignments this course will teach you:
1. The essential theoretical framework within which you can use a coaching approach with confidence and knowledge:
- How the development of performance coaching has evolved, so you can be clear yourself and explain it to others as necessary.
- How you can firmly distinguish between coaching, mentoring and other ‘helping’ types of conversation.
- When – and when not – to use a performance coaching style or approach.
- Something of the potential range of applications for performance coaching.
- The seven key principles – the underpinning assumptions – that make performance coaching a coherent and focused practice.
2. An underpinning structure for guiding a coaching conversation with confidence:
- Know how to manage timings and the ‘flow’ of a coaching conversation.
- Make it focused and relevant with clear goals and clear action plans.
- Judge when you can bring in some key coaching tools that can add depth and richness.
- Make key interventions as necessary.
- Use a practical and accessible performance coaching approach in both ad hoc and more formal situations.
3. Five key skills that underpin all effective coaching:
- How to build powerful rapport in a way that creates a trusting and secure relationship base for coaching.
- How you can build your listening skills to listen with greater depth and clarity
- How you can use the skills of summary and reflection to demonstrate your listening and to enhance the thinking power of your ‘coachee’.
- How you can develop a powerful questioning style that can get to the root of issues and create insight quickly.
- How you can set realistic, workable yet challenging goals for your coaching sessions.
4. Seven tools that can make your coaching deeper, more efficient and richer for those you coach:
- Feedback as practised in coaching – building self-awareness and insight for those you coach.
- Challenge – helping your ‘coachee’ to be suitably robust in doing what they need to do to make progress on their goals.
- Interruption – making sure your ‘coachee’ makes maximum use of their coaching time with you.
- The Snapshot Wheel – an effective tool for building insight and for creating clarity.
- Peak Experience – a fun yet powerful tool for building insight into values and drivers.
- Limiting Assumptions – an accessible way to help your coachee understand assumptions that may be holding them back from what they want or need.
- Clean Language – the skilled practice of working directly with your ‘coachee’s language and metaphor to create deeper rapport and to bring creativity to solution-finding.
We will guide you step by step through each of these parts of the course at your own pace. The mix of written material, video demonstration, skills practice exercises and reflective writing will enable you to build real confidence and assurance over the 50 hours of study.
Additionally you will have the reassurance of online learning support from an experienced facilitator, meaning you need never worry about how to handle the details and nuances of learning to coach. Personal support for your learning will be on hand.
You will learn
After completing this course you will have:
Knowledge and understanding
- examined the roots of coaching and how it differs from other techniques
- examined the benefits of coaching – when to use it and what it is used for
- identified and applied the seven key principles and five key skills for coaching
Practical and professional skills
- considered the value and when to apply seven useful coaching tools
- evaluated a coaching session and planned for future personal development as a coach
- used the 'kipper tie' model and coaching principle and tools
- analysed the flow of some example coaching conversations
- incorporated the ethical guidelines for coaching into your own coaching practise.
The course features the distinctive strengths of The Open University (OU) from its years of expertise in work-based learning:
The convenience of accessing its clearly presented and sequenced materials, activities and support whenever suits you and wherever you have access to the dedicated website – if you prefer, you can print key materials to work on them offline.
The support of an expert learning adviser who can clarify study materials, answer questions and help you relate the course to your specific needs.
A work-based activity helping you to connect the course to your individual and organisational context and needs. A learning adviser will review your work-based activity and provide personal feedback.
Certification of completion from the OU for those who complete the course. You can use this to demonstrate your continuing professional development (CPD) activity to your employer and/or professional body. (NB the course does not carry academic credit points.)
Successful completion of the course enables us to recognise your achievement of the course learning by issuing an OU certificate that you can use to document your commitment to continuing professional development in your personal portfolio, or to provide evidence to employers or professional body.
Expert, confidential learner support is available when you need it from a learning adviser. Other support is available via the course forum, library, StudentHome website and computing helpdesk.
The work-based activity for this course has been designed as an integrated ongoing activity that you submit at the end of your study. It will allow you to reflect on your learning and how to use it in your professional work.