Outstanding support

Personal tutorial support

You will be allocated a dedicated tutor to advice and support your studies, as well as a range of online tutorial sessions.

For every module you study, you’ll have a tutor who will give you guidance, offer advice and provide comprehensive feedback on your coursework. They will also be your first point of contact for help with any module-related or study issues.

And with a student:tutor ratio of approximately 18:1 you're assured of a quality of support and guidance throughout your studies.  Our tutors are often online or accessing their email at evenings and weekends (UK time)  as well as during normal UK working hours.

Online support

The OU is unrivalled in the online support it provides for its students. When you study with The OU you can take advantage of a whole world of inspiring online learning resources; at no extra cost to your course fees.

Some of the highlights:

OU Library Service – When you start with The OU you receive 24/7 access to our world class Open University Library Service including thousands of quality assured and trusted online ejournals, ebooks, research papers, databases and multimedia/elearning resources.
Extensive online resources – The vast range of online library resources is supported by Being digital (a collection of short, easy to follow activities designed to help you develop your skills in finding, using and creating information online), online library training sessions (a programme of training sessions that helps you get the most out of the library resources that support your studies) and access to specialist help and support 24/7.

OpenLearn – The OU's OpenLearn website contains 11,000 hours of learning materials. Since its launch in 2006 it has had 23 million visits

iTunes U – high quality audio visual assets on iTunes U with 308 collections from 181 courses, and approximately 62 million downloads and counting – The OU holds the world record for the highest number of downloads from any university on iTunes U.

eBooks – The OU was one of the first universities worldwide to make eBooks available free on iTunes U with hundreds of titles now available

The list goes on – The OU has taken distance learning to a whole new level by using technology such as podcasts, online forums and interactive media to make learning more engaging and inspiring than ever before.

Free content on tablets and smartphones

OUAnywhere allows students to access and download main texts and audio visual materials for all its undergraduate degrees through device specific apps on smartphones and tablets.

Want more?

Open Research Online – The Open University's repository of research publications and other research outputs

Careers advice – The OU's award-winning careers advice service to help you plan your next move

Student network – A 250,000-strong student body to share issues. Sites include social network groups on Facebook (94,000 Likes) and Twitter, as well as Platform, our own thriving online social community

The OU on YouTube – The OU is YouTube EDU’s largest UK university channel which has received 15.8 million views (2008 to Mar 2013).

Student Support team

A Student Support team like no other, here to answer your questions.

In 2011/12 1.2 million calls were received by The Open University Student Support team.